Anonymous
map-marker Sliema, Tas-Sliema

Janice.damato2001@***.com

Joom - Janice.damato2001@***.com
Yesterday i received my items and the attached photo shows that certain items were broken. Could you kindly assist please?
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Samuel K Phd

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Verified Buyer

Hello i recievd my item number X8MGQYDQ

Joom - Hello i recievd my item number X8MGQYDQ
Joom - Hello i recievd my item number X8MGQYDQ - Image 2
Joom - Hello i recievd my item number X8MGQYDQ - Image 3
Joom - Hello i recievd my item number X8MGQYDQ - Image 4
Joom - Hello i recievd my item number X8MGQYDQ - Image 5
Thanks for your service ! Please i would like to inform you that the item you sent me order number X8MGQYDQ is not working i have tried number of times to turn it on but i have failed another another thing the item does not reach my expactations. Please i would like to return back the item beceause its not working for me.Thanks Mvh Samuel Kashofu.
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Preferred solution: Full refund

User's recommendation: The item is not as i thought

Mahan H

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Verified Reviewer
| map-marker Oshawa, Ontario

Important refund

Joom - Important refund
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Joom - Important refund - Image 3
Honestly, I have an appointment on 3 Feb. So help me pls I need my money back. I can't find a cancellation after 2 days. (EL356-240***-*239) (J4NEX6W9)
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User's recommendation: Just help me

Gerrit J Wbr

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Verified Buyer
|

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Vraag over tetour

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Joom - Vraag over tetour
Updated by user Jan 30, 2024

Slecht totaal geen reactie op mijn verzoeken

Original review Jan 30, 2024
Ik zit al 1 week te wachten op een retouradres voor mijn bestelling en zelf na 5 keer kontakt geen enkele reactie
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Loss:
$281

Preferred solution: Full refund

Elena-Ludmila S

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Return and refund

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Joom - Return and refund
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Joom - Return and refund - Image 4
Updated by user Nov 13, 2023

They don't answer my messages

Original review Nov 13, 2023
I requested return labels for 3 products and no one answers me, I have requested this return for a month or so. I returned 4 products and I did not receive my money. What the *** is this, it is a big deception and theft.
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Loss:
$220
Cons:
  • Cheating

Preferred solution: Full refund

Salvatore N Qfv

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Oggetto. non ricevuto

Joom - Oggetto. non ricevuto
Ordine pagato il 03 febbraio e non ancora ricevuto fatemi il rimborso non fatemi andare al mio avvocato saluti e grazie oggi 24 febbraio non pervenuto
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Preferred solution: Deliver product or service ordered

User's recommendation: Non ordinare

Salvatore N Qfv

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Oggetto. non ricevuto

Updated by user Feb 28, 2024

Pessimo

Original review Feb 24, 2024
Ordine pagato il 03 febbraio e non ancora ricevuto fatemi il rimborso non fatemi andare al mio avvocato saluti e grazie oggi.e il 24 di febbraio e non è arrivato
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Preferred solution: Deliver product or service ordered

Ingeborg S Exj

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Verified Buyer
|

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My payment is not going through

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Joom - My payment is not going through
I bought something and payed it but no mails of confirmation, yet many pushmails to buy more.. No one knows nothing and u get your money back they say.. but my experience.. im fed up!! This is how they steal cos if you dont mail or aggrivate it, then the money is kept!! A new way of Eastern clandestine marketing, i say! I want compensation for my bad buying experience since all marketing pp do it now i think by compensating they will learn not to do this! Cos its gonna cost too much on compensations.. ánd i want my product!! Not the money!! So get to work joom!
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Loss:
$45
Pros:
  • No pros
Cons:
  • Its a money clandestiene way of making money

Preferred solution: Deliver product or service ordered

User's recommendation: Dont do business with eastern online dropshippers like joom! Its a way of stealing not a way of building a fixed customersgroup

Mara R Oxd

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Verified Reviewer
| map-marker Riga, Riga

Nepienāk pasutijums

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Pasūtījumam vajadzēja pienākt līdz 22.decembrim. Lūdzu izsekot maršrutu un darīt man to zinamu mans tel.2773**** valsts Latvija
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Elena-Ludmila S

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Retour und Erstattung

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Am 05.10 beantragte ich die Rücksendung von 3 Produkten DQYN5P5J, Q9LDQ2Q6, V32GV4VL. Meine Rücksendung wurde genehmigt, aber ich habe die Rücksendeetiketten nicht erhalten und es ist bereits etwa ein Monat her und ich habe nichts erhalten. Am 07.10 habe ich zwei Produkte LDMJLXDP und zurückgegeben EJVQ3DJP und ich habe nur mein Geld für das EJVQ3DJP-Produkt zurückerhalten, für das andere Produkt habe ich mein Geld nicht zurückbekommen. Am 26.10. habe ich 4 weitere Produkte X82L949L, V3LJ9Y47, 5DGY5PX2, 8DLN4269 zurückgegeben: Ich habe mein Geld noch nicht erhalten. Ich weiß nicht, was für Leute Sie sind, natürlich werde ich nie wieder bei Ihnen kaufen, aber jetzt möchte ich, dass diese Probleme gelöst werden.Ich werde gegen diese Seite Anzeige bei der Polizei erstatten.
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Loss:
$220

Preferred solution: Full refund

Harjinder K Cie

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Verified Buyer
|

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Return item I order

Joom - Return item I order
It is very bad because they not listen customer. Then i contact by pissed consumer. Then they response but they said you will pay 25 euro in the post office for return. Like this they will return me 1euro. Because i buy this 26euro. Normally it is necessary to return free. I buy something from aliexpress and i return free. But why not this possible on joom.
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Loss:
$26

Preferred solution: Full refund

Pardeep S Ljy

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Pardeep78530@***.com

i am Pradeep Sharma and this is my number Tracking number LD57768****BEI I had ordered this from your company but my order has not reached me for a long time so I want to cancel an order
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Arslan Z Kmi

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Verified Reviewer

Product missing

Joom - Product missing
Hi, I just bought a flipper zero from Joom website. But when I go to the account and check 'my orders', there's nothing there. But when I use the Klarna app which I used during the payment. It shows that I have bought the item. So I just wanted to point this out that the product on the Joom application itself is not showing
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Preferred solution: The product should be displayed under my products section and also that I should be able to track my order.

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Guido B Prw

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Verified Reviewer

Dove sono i prodotti comandato??

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Buongiorno, ho comandato molti prodotti, alcuni molto tempo fa. Vorrei finalmente sapere dove sono andati a finire, perché non ho ancora ricevuto niente !!! E sulla maggior parte dei prodotti non ho più ricevuto nessun aggiornamento !! Perché?
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Preferred solution: Deliver product or service ordered

User's recommendation: Per adesso nessuna raccomandazione

Mariana P Xeu

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Intrebare

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De ce nu folositi si plata la livrare nu are toata lumea card multumesc astept raspuns o zi buna va doresc.
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Preferred solution: Sa fie livrate și cu plata la livrare nare toată lumea card

Daniel P Czn

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Verified Buyer

Garanti

Joom - Garanti
Jeg kjøpte et produkt, et bilkamera, fraktkode 4D3VXQX2 eller LS70727****NL, jeg vet ikke hvilken av disse 2, jeg satte den på bilen, den startet i 2 sekunder, så stoppet den og ville ikke starte igjen, hva kan gjøres i dette tilfellet?
View full review
Loss:
$70

Preferred solution: Full refund

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